Choosing CPU and RAM for a dedicated server
CPU model, core count, memory capacity and your application design all matter. A workload that runs one busy thread has different needs from parallel build jobs or many independent virtual …
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Defining a backup policy for your service
A useful backup policy starts with the data you need to recover and the loss your business can tolerate. Specify both the recovery point objective, meaning acceptable data loss, and the rec…
From configuration request to confirmed service
The catalogue helps you describe what you want to order. The configuration request starts a discussion about availability, the final specification and the operating scope. It does not by it…
Preparing a server migration
A migration is a coordinated application and data change. Moving files alone may miss databases, scheduled tasks, certificates, runtime versions or external integrations. Prepare a tested d…
Preparing secure SSH access
Use individually assigned access where practical so changes can be attributed and access can be revoked without affecting everyone. SSH keys are useful for authentication, but the private k…
Selecting general-purpose, compute or memory cloud instances
Choose an instance family around the resource that limits your application. General-purpose configurations balance resources; compute-oriented options prioritise processing, while memory-or…
When to choose a managed private cloud
A private cloud can help organise multiple virtual machines on a planned cluster, with shared operational controls and capacity management. It is most useful when the environment needs to b…
Which managed infrastructure service should I choose?
Start with what the application needs: steady capacity, frequent resizing, large memory, GPU acceleration or several isolated virtual machines. A higher monthly price alone does not identif…
Allowing capacity for host maintenance and failures
Cluster capacity should include room for a host to be unavailable. If every host is fully allocated, a maintenance event or failure may leave too little capacity for the remaining workload.…
DNS changes during a migration
DNS changes are not seen everywhere at exactly the same moment. Authoritative records, resolver caches and application caches can affect what a user reaches. Plan a period in which the old …
How to request a server configuration
You can start with a listed configuration or request a custom one. Selecting a plan opens a support request with the plan reference, advertised price, specifications and conditions. This is…
RAID, snapshots and backups: what each protects
These mechanisms address different failure situations. RAID or replication can keep data available through some component failures. A snapshot can preserve a point-in-time state. An indepen…
Requesting a firewall rule without losing access
A firewall request should describe a required communication path, not simply ask to open all traffic. Both provider-side and operating-system rules may affect a connection. Plan the change …
Understanding cloud commitments and additional charges
Some advertised cloud configurations depend on a stated commitment or pricing arrangement. The headline compute price is only one part of the deployment. Read the conditions beside the plan…
Understanding disks, RAID and usable storage
An offer showing several drives describes raw hardware capacity. The space available to your application depends on the selected RAID layout, filesystem, reserved space and any replication.…
Viewing invoices and downloading a PDF
Sign in to your client account and open Invoices. Select an invoice to review its line items, currency, due date and current status. The invoice page provides its own download option where …
Advertised prices, taxes and billing currency
Catalogue prices are advertised starting prices in US dollars unless the offer says otherwise. Read the plan conditions and written quote for the exact configuration, commitment, one-time c…
Choosing an operating system or requesting a reinstall
Choose an operating system supported by both your application and its required drivers or control panel. The newest available release is not automatically compatible with an existing worklo…
How to request a restore
A restore can overwrite data created after the selected recovery point. State exactly what you need recovered and whether the recovered copy should replace production or be placed in a sepa…
Instance disks, persistent volumes and snapshots
A cloud deployment can combine different storage types. An instance disk, an attached volume and a snapshot are separate resources with different lifecycle and recovery behaviour. Record wh…
Reporting a slow application or server
Describe the user-visible symptom before assuming that more CPU or RAM is the solution. Slow requests may originate in the application, database, storage, external API or network. Useful me…
TLS certificate issuance and renewal checks
A valid certificate needs the correct names, a trusted chain and a working renewal process. HTTPS protects the connection; it does not prove that the application itself is free of vulnerabi…
Understanding usable capacity in a vSAN cluster
Raw drive capacity is not the same as space available to virtual machines in a distributed storage cluster. Protection policies, layout, metadata, operational reserves and rebuild requireme…
What does managed and secured by OvHosting mean?
Our services are managed and secured within the scope agreed for your configuration. The scope should identify the systems we operate, the tasks we perform and the responsibilities retained…
Application-consistent database backups
Copying database files while an application is actively writing may not produce a recoverable backup unless the database and backup method support that process. Choose a method appropriate …
Choosing a control panel and its licence
A control panel can simplify website, database or mail administration, but it also introduces software compatibility, resource and licensing requirements. Panel installation should be coord…
Planning a GPU workload
A GPU configuration must fit the software as well as the dataset. Accelerator memory, number of devices, CPU, host RAM and storage throughput can each limit performance. A model that fits i…
Planning patches, restarts and maintenance windows
Maintenance should have an owner, a defined objective and a way to decide whether it succeeded. A package update, operating-system upgrade and application migration carry different compatib…
Requesting an upgrade, downgrade or cancellation
A service change may affect resource availability, data, licensing, pricing and commitment terms. Submit the request from your client account so the correct service and authorised owner can…
Separating management, application and backup networks
Network design should make it clear which systems may communicate and who may administer them. Separating management, application and backup traffic can make access policies easier to maint…
Signing in and recovering access to your client account
Use the Client Area link on this website to sign in. Your client-area password is separate from your server login unless you deliberately reused it; use unique credentials for each. An auth…
What to send us when you suspect a compromise
Treat unexpected administrator accounts, changed files or suspicious processes as evidence to investigate. A successful malware scan does not establish that a system is clean. Use a trusted…
Choosing useful monitoring and alerts
Monitoring is useful when an alert identifies an action someone can take. A running server does not necessarily mean that logins, payments or other important application functions work. Agr…
Container ports and management interfaces
A container being reachable from its host does not mean it should be reachable from the Internet. Published container ports and host firewall settings must be reviewed together. Docker can …
Planning retention and backup storage capacity
Backup capacity depends on the amount of protected data, its rate of change, retention and the backup format. Retaining several recovery points does not always mean storing the same number …
Public bandwidth, private networking and transfer allowances
A network-port speed describes capacity at a particular interface; it does not guarantee the same throughput to every user. Real performance also depends on the remote network, application,…
Requesting a cloud resize or capacity change
A larger instance can provide more resources, but the available resize paths and downtime depend on the platform, family and storage layout. Scaling also affects pricing and may require a d…
Requesting virtual-machine changes safely
A request to change a virtual machine should identify both the new resource requirement and the effect on the application. Some changes can be made online in certain environments, while oth…
Writing a support request that is easy to act on
A clear support request helps us identify the service, understand the impact and avoid repeating checks you already performed. Use your client account for questions about an existing servic…
Your deployment and service handover checklist
A service is ready for your workload when the delivered configuration and agreed operating arrangements have been checked. Record the handover details so that your team knows how to access …
