How to request a restore
A restore can overwrite data created after the selected recovery point. State exactly what you need recovered and whether the recovered copy should replace production or be placed in a separate location for review.
Include in your ticket
- Service reference, application or dataset, and the files, database or entire machine to restore.
- The required recovery date and time with timezone, plus when the problem was first noticed.
- Whether current production data must be preserved and who can authorise replacement.
- A safe destination or validation plan, acceptable downtime and any dependencies that must be recovered together.
Where practical, validate a separate restored copy first. Check application logins, recent records, permissions and background jobs before switching traffic. A requested recovery point is subject to the backups and retention actually available for your service.
