Frequently Asked Questions
Choosing your infrastructure, understanding pricing and working with OvHosting.
Choosing a service
Which service should I choose?
Choose dedicated servers for exclusive physical resources, cloud compute for virtual instances, private cloud for a dedicated virtualisation platform, or enterprise storage for storage-intensive workloads.
Can I change the listed configuration?
Yes. Select a plan as your starting point or request a custom configuration. We confirm the available RAM, storage, network and software options before you proceed.
What happens when I select a plan?
Your selected plan is added to a support request form. Add your requirements and submit it to our enquiries team. Our team confirms availability, scope and the final price before deployment.
Pricing and commitments
What currency are your prices in?
All listed prices are in US dollars and exclude applicable taxes. Starting prices relate to the entry configuration; upgrades and optional services cost extra.
Are there setup fees?
Dedicated server and storage plans show their starting setup fee separately. Any setup charges or additional licences for other services are confirmed in the final quote.
Do cloud plans require a commitment?
The listed Gen 3 CPU cloud monthly prices require a 12-month commitment; the GPU plan has its own billing terms confirmed in your quote. They cover compute only. Storage, public IPv4 and Windows licences are additional. Ask us if you need a different commitment period.
Are the largest RAM and storage options included in the starting price?
No. A range shows the configuration options for that server family. The starting price applies to the entry configuration. We price your chosen upgrades separately.
Management, security and support
Who manages and secures the infrastructure?
OvHosting manages and secures the service within the agreed scope. Before deployment, we document the systems covered, access responsibilities, maintenance arrangements and security requirements.
Are backups, application management and migration included?
Their scope is confirmed explicitly in your service agreement. Tell us which applications, backup requirements or migration tasks you need so they can be included in your quote.
When will my service be ready?
We confirm hardware or instance availability, region and deployment timing for your selected configuration before you proceed.
How do I manage my existing account?
Use the Client area to review your services and invoices, update account information or open a support ticket.
